BCT ENTERPRISES LTD (VAT Reg 841 2976 17) registered in England & Wales (No 3232507) is the trading arm of BORDER COLLIE TRUST GB (Reg. Charity No 1053585) and registered in England & Wales (No 3159703). All profits made by BCT Enterprises are donated to Border Collie Trust GB to assist in the rescue, care and rehoming of Border Collies in need.
The organisations registered office is Heathway, Colton, Rugeley, Staffs WS15 3LY.
Tel No 0871 560 2282 (all calls at National rate)

TERMS, CONDITIONS AND YOUR RIGHTS

Please read these conditions carefully before using the Collie Shop area. By using this area of our website, you signify your agreement to be bound by these conditions.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when ordering

ACCESS TO WEBSITE

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

YOUR CONDUCT

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Border Collie Trust GB or BCT Enterprises Ltd, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:
for fraudulent purposes, or in connection with a criminal offence or other unlawful activity to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
to cause annoyance, inconvenience or needless anxiety.

When you place an order to purchase a product from BCT Enterprises, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

RETURNS

Please review our Returns Policy below, which applies to products purchased from us. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the Returns Policy.

PRICING & AVAILABILITY

We list information for products sold by us on the website. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

For more details, please review our Pricing and Availability policy which applies to products ordered from us.

CUSTOMS

When ordering goods from BCT Enterprises Ltd for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from BCT Enterprises Ltd, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

ELECTRONIC COMMUNICATIONS

When you visit our website or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

ALTERATION OF SERVICE OR AMENDMENTS TO THE CONDITIONS

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

EVENTS BEYOND OUR REASONABLE CONTROL

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

PRICING & AVAILABILITY

We offer you consistently competitive prices on our entire range of goods."Our Price", as displayed, is inclusive of UK VAT at the appropriate rate.


What we do about mispricings

Despite our best efforts, pricing errors may occur. Rest assured, however, that we verify prices as part of our dispatch procedures.

If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.

If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

Confirming availability and price

Whilst goods are usually in stock, many items of clothing are ordered direct from our supplier and we make every effort to complete orders within 28 days but we cannot be more specific about availability. As we process your order, we will inform you by e-mail, telephone or letter if any items you order turn out to be unavailable.

OUR 30 DAY RETURNS GUARANTEE

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item,-see our Refunds Policy. We can only accept the return of opened items if they are faulty.

If you have any cause for complaint in respect of any part of your order please conatct us by email or telephone and we will make every effort to replace damaged or defective goods as soon as possible.

This returns policy does not affect your statutory rights.

OUR REFUNDS POLICY

Our refunds policy does not affect your statutory rights.

Some notes about refunds:

When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund by way of online refund within 5 days or cheque within three weeks of our receiving your return.

Items returned because they are damaged, defective or incorrect

If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (by refunding your return postage costs).

We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Items returned within the seven-day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

Where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred.
Where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred.
We will refund only standard (Airmail) postage charges for items delivered outside the UK
We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Items returned under the 30-day returns guarantee

Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

YOUR STATUTORY RIGHTS

Cooling-off Period

At BCT Enterprises Ltd we want you enjoy your purchases from us. Occasionally though, we accept you may want to return items. Under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. Read more about our 30-day returns guarantee above

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for items which have been downloaded.

To cancel your purchase within the seven-working-day cooling-off period, please email us giving the reason for the return as "I've decided to return the items". Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 25 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:
http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html

Other statutory rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumerdirect.gov.uk/your-rights/index.shtml